Conway Office Solutions
  • Conway Service
  • Methuen, MA, USA
  • Based on Experience
  • Hourly
  • Full Time

Competitive Pay + Training + Med/Den/Vision Insurance + 75% Matched 401K + Tuition Assistance + Growth Potential + More!

As a Field Service Technician for Conway Office Solutions, your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment in the Northern Massachusetts area. Office Equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc.

Conway Office Solutions is an industry leader in office technology, managed print services, and workflow solutions. We proudly serve and support over 10,000 customers across New England, and have been doing so for 40 years. Conway is headquartered in Nashua, NH, with offices in Portsmouth, NH and Waltham, MA. We offer our customers the best of both worlds: the strength and resources of Xerox, a 23-billion-dollar multi-national corporation, and the flexibility and exemplary service of a locally managed company.


  • Repair and perform preventative maintenance on the full line of black and white and/or color digital copiers.
  • Follow proper troubleshooting skills and procedures.
  • Utilize systems in place for service call tickets, parts usage, and transfer of inventory.
  • Complete paperwork and report calls and attendance in a timely manner.
  • Properly maintain and inventory all parts and support equipment.
  • Utilize websites, technical manuals and publications, and handbooks, to keep current with new equipment and enhancements to old.
  • Gather information from the customer as a tool to resolve copier, networking, or fax problems.
  • Provide the customer with clear, concise information regarding the status of their equipment.

What We Need From You:

  • Valid & Clean driver's license
  • Strong relationship management skills with customers and personnel within the organization
  • Strong organizational skills and ability to troubleshoot digital copiers
  • Strong Computer skills and familiarity with the internet and networking
  • Must have a strong work ethic and be able to work as an effective, collaborative team member

What We Bring to the Table:

  • Competitive Pay and Bonus Program
  • We understand that a steady income is vital in today's economy.
  • Professional Service Training
  • Our staff is invested in your success! Our comprehensive training programs will help you stay ahead of the curve. We will give you all the tools you need to thrive.
  • Technology
  • An iPhone and laptop will help keep you connected with your clients.
  • Company Car Upon Availability or Car Allowance
  • Positive Company Culture
  • Quality people make quality companies. We want you to contribute to our outstanding work environment here at Conway Office Solutions.
  • Room for Career Advancement
  • We respect your long term goals and want to help you achieve them.
  • Full Benefit Package
Conway Office Solutions
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